Ditch the Pitch
Department staff is available to assist with any questions at (800) 922-1594 (toll free in SC) or 803-734-4200 8:30 a.m. until 5 p.m. Monday through Friday, excluding State holidays. You can also email general questions to email@example.com.
Utility imposter scams can happen in-person or over the phone and come in a lot of shapes and sizes. Contact from your gas, electric, or water company threatening to immediately turn off your service is probably a scam.
Consumers should be wary of their caller ID as scammers will “spoof” the number they are calling from, which causes the customer’s phone to display a false caller ID. Often, the scammer will “spoof” a local number, perhaps even using the utility’s standard customer service number.
The scammer may call and claim the consumer needs a new meter or they are late on their payments. Consumers have also reported seeing scammers dressed like a representative of a utility company, going door-to-door and demanding payment in prepaid cards or else power would be shut off.
If you have any doubt about the legitimacy of a caller, hang up immediately and call your utility’s customer service center.
Dominion Energy South Carolina: (800) 251-7234
Duke Energy Carolinas: (800) 777-9898
Duke Energy Progress: (800) 452-2777
Santee Cooper: (800) 804-7424
Electric Cooperatives of South Carolina: Visit https://www.ecsc.org/ecsc-members-map to find the direct number of your co-op.
If you suspect or experience a scam, notify your local law enforcement agency.
Did you give personal or financial information to a scammer? Report it to the South Carolina Department of Consumer Affairs Identity Theft Unit by going to https://consumer.sc.gov/identity-theft-unit/scams or by calling (844) TELL-DCA.