SCDCA processes and mediates written consumer complaints, seeking to find fair solutions for the consumer and the business. We encourage consumers to contact the business first to try and resolve a complaint. If you would like to file a complaint with SCDCA, please read the following information so we can better assist you.

File a Complaint

To watch a video that explains how to file a complaint, click here.

SCDCA takes consumer complaints against businesses we regulate, refers** complaints that fall within another agency’s jurisdiction, and handles complaints against businesses that are unregulated. Your complaints help us find out about illegal business practices, enforce consumer protection laws and identify trends in the marketplace. 

THERE ARE TWO WAYS TO FILE YOUR COMPLAINT:

(1) through DCA's Online Complaint Portal - Filing online allows our office to receive and process your complaint faster. In addition to having 24/7 access to your complaint, you can also correspond directly with your assigned analyst via our system. 

                                                          (2) by submitting a paper complaint form (PDF). Download, print and submit to DCA.

Do you have a complaint against a Homeowners Association?

Recent changes to state law (S.C. Code Ann. § 27-30-340) require us to collect certain data from consumers filing complaints against homeowners associations (HOA). Complete the Supplemental Questionnaire (PDF) and attach it (Don't forget to "SAVE AS" before you attach it) as a supporting document when you file your formal complaint online. We cannot process your complaint without the completed questionnaire.

Search Complaints

Use our "Search Complaints" tool to check the number of complaints filed against a business plus the nature and closing status of the complaints. The database contains consumer complaints received since January 1, 2014 and is for information purposes only.

Users should judge a business's complaint history primarily on the disposition of the complaints and not on the number of complaints or on the fact that a complaint was filed. Several factors, including a company’s size and volume of transactions, may affect the likelihood of a consumer complaint being filed. The number of complaints about a business may not be a reliable measure as to whether it is appropriately conducting business.

Top Referrals**

SCDCA wants to make sure your complaint is handled as quickly as possible. Checkout some of the other state agencies we often refer consumers to below.  If the industry or issue at the center of your complaint is listed, try contacting the other agency first. Filing directly with the agency may get you an answer faster. If the agency says they cannot handle your complaint, feel free to file with SCDCA and let us know who you contacted.