Background

A 2018 change to state law (S.C. Code Ann. § 27-30-340) requires DCA to collect certain data from complaints involving homeowners associations (HOA). Information collected is to be reported to the Governor, General Assembly and the public by January 31st each year.  The Department issued the first report on January 31, 2019.  The report is in a categorized, filterable and searchable format.  The Department is reviewing the complaint data received in conjunction with the complaints forms for potential improvements. Any suggestions for content or process improvements may be submitted to DCA by e-mail or snail mail.

For more information on the Homeowners Association Act, click here.

View tips on searching and filtering data within the spreadsheet (PDF).

Current Report Information

View the 2025 HOA Complaint Report (XLS) - The information contained in the report is compiled from complaints received January 1, 2024 - December 31, 2024.

View the 2025 Seven-Year Complaint Report (PDF) -SCDCA is releasing a compilation of the HOA complaint data received from June 1, 2018 - December 31, 2024. Individual annual reports can be found below.

2025 Executive Summary

• The Department received 617 HOA complaints during calendar year 2024. Of that amount, 183 complaints were excluded from the report: 125 did not meet the statutory requirements for inclusion, 53 were duplicates and 5 were referred to the SC Human Affairs Commission. The largest number excluded (104) were the result of complainant's failure to submit the required HOA Supplemental Questionnaire. These (17%) were closed as "Abandoned."
• There was a nineteen percent increase in the total number of complaints filed in 2024 than filed in 2023 (617 versus 517).
• The 2025 report contains information from 434 complaints filed against 325 HOAs/Management Companies during calendar year 2024. This was a nineteen percent increase in the total number of complaints included in the HOA Report as compared to 2023.  
• The complaints raised 846 concerns with multiple included in a single complaint. This is an increase of fourteen percent over 2023.  The top three types of issues raised were: (1) Failure to adhere to and/or enforce covenants and bylaws (17.3%), (2) Concerns regarding maintenance and repairs (15.1%), (3) Request to access information/view documents ignored (9.3%).
• Sixty-seven percent of complaints included in the report were closed indicating receipt of an adequate business response. Consumers were satisfied with the outcome of the complaint resolution process in twelve complaints (2.8%). Examples of satisfactory resolutions include refunds/credits/adjustments being issued ($581.31), requested financial information being provided and repairs or maintenance being made.
• Fifteen percent of complaints were closed "Undetermined" due to disputed facts. This is a seven percent decrease from the prior year. The Department closes complaints that are complex and/or contentious in nature under this category due to the agency’s statutory limitations.
• The number of complaints closed as "Unsatisfied" due to a business's failure to respond increased nearly five percent in 2024 to (9.7%). This is primarily due to one HOA not responding to 18 complaints.  
• Top 3 Counties for Complaints: (1) Horry (27%), (2) Richland (13.4%), (3) Charleston (7.8%). 

Prior Report Information

View the 2024 HOA Complaint Report (XLS) ; 2024 Executive Summary (PDF) - The information contained in the report is compiled from complaints received January 1, 2023 - December 31, 2023.

View the 2023 HOA Complaint Report (XLS) ; 2023 Executive Summary (PDF) - The information contained in the report is compiled from complaints received January 1, 2022 - December 31, 2022.

View the 2022 HOA Complaint Report (XLS) ; 2022 Executive Summary (PDF) - The information contained in the report is compiled from complaints received January 1, 2021 - December 31, 2021.

View the 2021 HOA Complaint Report (XLS) ; 2021 Executive Summary (PDF)  - The information contained in the report is compiled from complaints received January 1, 2020 - December 31, 2020.

View the 2020 HOA Complaint Report (XLS) ; 2020 Executive Summary (PDF) - The information contained in the report is compiled from complaints received January 1, 2019 - December 31, 2019.

View the 2019 HOA Complaint Report (XLS) - The information contained in the report is compiled from complaints received June 1, 2018 - December 31, 2018. 

Special Report Information

View the 2025 Seven-Year Complaint Report (PDF) -SCDCA is releasing a compilation of the HOA complaint data received from June 1, 2018 - December 31, 2024. Individual annual reports can be found above.

View the 2023 Five-Year Complaint Report (PDF) - In celebration of the "Homeowners Association Act" fifth anniversary, SCDCA is releasing a compilation of the HOA complaint data received from June 1, 2018 - December 31, 2022. Individual annual reports can be found above.