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You can file a complaint and submit applications for licensing online. Filings you do not wish to make, or that are not available, online can be submitted via mail for processing.  

Department staff is available to assist with any questions at (800) 922-1594 (toll free in SC) or 803-734-4200 8:30 a.m. until 5 p.m. Monday through Friday, excluding State holidays. You can also email general questions to scdca@scconsumer.gov.

PSC Ruling Saves $250,000 Annually - Palmetto Wastewater Reclamation, Inc. Rate Increase Order Finalized

Wed, 12/22/2021

COLUMBIA, S.C. - The Public Service Commission (PSC) has finalized the order for Palmetto Wastewater Reclamation, Inc.'s (PWR) requested rate increase. The company serves sewer customers in Richland and Lexington counties. The South Carolina Department of Consumer Affairs (SCDCA) intervened in the rate case and provided testimony via two expert witnesses. SCDCA is pleased with the PSC's order and the role its experts played in the outcome.

The biggest impact of the order on consumers is the adoption of a Return on Equity (ROE) at 8.00%, down from PWR's original proposal of 10.95%SCDCA recommended a return between 6.13% and 7.70%.  The Office of Regulatory Staff recommended an 8.9% return.  The adjustment will ultimately save consumers approximately $250,000 annually.

The PSC also adopted the agreement reached by the parties before the hearing, which includes that PWR will not file another rate case application until at least June 2023. To read the whole order, click here.

As the consumer advocate, SCDCA can intervene in utility ratemaking before the PSC and serves to advocate for the interest of consumers, ie: those purchasing utility services for a personal, family or household purpose. As a part of SCDCA's mission to educate the public, this information is distributed to make South Carolinians aware of the order and its impact on their lives.

 

About SCDCA

The South Carolina Department of Consumer Affairs aims to protect consumers from inequities in the marketplace through advocacy, complaint mediation, enforcement and education. To file a complaint or get information on consumer issues, visit www.consumer.sc.gov or call toll-free in SC: 1 (800) 922-1594.

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