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**Technical difficulties with the SCDCA complaint system have been resolved. If you experience any problems with the complaint system you may email our office at scdca@scconsumer.gov and we will return your message on Monday**

Homeowners Association Complaint Reports

Background

A 2018 change to state law (S.C. Code Ann. § 27-30-340) requires DCA to collect certain data from complaints involving homeowners associations (HOA). Information collected is to be reported to the Governor, General Assembly and the public by January 31st each year.  The Department  issued the first report on January 31, 2019.  The report is in a categorized, filterable and searchable format.  The Department is reviewing the complaint data received in conjunction with the complaints forms for potential improvements. Any suggestions for content or process improvements may be submitted to DCA by e-mail or snail mail.

For more information on the Homeowners Association Act, click here.

View tips on searching and filtering data within the spreadsheet (PDF).

Current Report Information

View the 2022 HOA Complaint Report (XLS) - The information contained in the report is compiled from complaints received January 1, 2021 - December 31, 2021.

2022 Executive Summary

  • The 2022 report contains information from 263 complaints* filed against 180 HOAs/ Management Companies.  The number of complaints filed represents a thirty-seven percent increase when compared to the 192 complaints received from January 1, 2020- December 31, 2020.
  • The complaints raised 705 concerns, an eighty-three percent increase, with multiple included in a single complaint.  The top three types of issues raised were: (1) Failure to adhere to and/or enforce covenants and bylaws (16.45%), (2) Failure to notify residents of Board actions (12.77%), (3) Request to access information/view documents ignored (9.93%).
  • Sixty-six percent of complaints were closed indicating an adequate business response was received. Consumers were satisfied with the outcome of the complaint resolution process in thirteen complaints (4%).  Examples of satisfactory resolutions include refunds/credits/adjustments being issued ($8,449), requested documents being provided and repairs or maintenance being made.
  • Twelve percent of complaints were closed as "Abandoned" due to the complainant's failure to submit the required HOA Supplemental Questionnaire. Twelve percent were also closed "Undetermined" due to disputed facts. A majority of these complaints were complex in nature and concerned transfer of the HOA from the developer to residents, fair elections and misappropriation of funds, among other issues.
  • Only 4% of complaints were closed as "Unsatisfied" due to a business' failure to respond. Thirty-three percent of complaints closed with this status were against HOAs managed by the same association management company, as was the case in the 2021 Report.
  • Top 3 Counties for Complaints: 1. Horry (31.30%), 2. Richland (12.98%), 3. Beaufort (8.40%).

    * DCA received 309 HOA complaints during calendar year 2021. Forty-six complaints were excluded from the report:  35 did not meet the statutory requirements for inclusion, 10 were duplicates and 1 was referred to the SC Human Affairs Commission.

Prior Report Information

View the 2021 HOA Complaint Report (XLS) ; 2021 Executive Summary (PDF)  - The information contained in the report is compiled from complaints received January 1, 2020 - December 31, 2020.

View the 2020 HOA Complaint Report (XLS) ; 2020 Executive Summary (PDF) - The information contained in the report is compiled from complaints received January 1, 2019 - December 31, 2019.

View the 2019 HOA Complaint Report (XLS) - The information contained in the report is compiled from complaints received June 1, 2018 - December 31, 2018.