Skip to main content
The Official Web Site of the State of South Carolina

Homeowners Association Complaint Reports

Background

Recent changes to state law (S.C. Code Ann. § 27-30-340) require DCA to collect certain data from complaints involving homeowners associations (HOA). Information collected is to be reported to the Governor, General Assembly and the public by January 31st each year.  The Department has issued the first such report below.  The report is in a categorized, filterable and searchable format.  The Department is reviewing the complaint data received in conjunction with the complaints forms for potential improvements. Any suggestions for content or process improvements may be submitted to DCA by e-mail or snail mail.

2019 Report Information

View the 2019 HOA Complaint Report (XLS) - The information contained in the report is compiled from complaints received June 1, 2018 - December 31, 2018. 
View tips on searching and filtering data within the spreadsheet (PDF)

Executive Summary

  • DCA received 92 HOA complaints from June 1, 2018 - December 31, 2018.  A sharp increase as from January 1, 2014 - May 31, 2018, DCA received 167 HOA complaints.
  • The report contains information from 89 complaints as two were duplicates and one was considered information only due to a pending lawsuit.
  • Eighty-six consumers filed complaints against 42 HOA/ Management Companies.
  • Only 2.2% of complaints were closed as "Unsatisfied" due to a business' failure to respond. A sharp decline from the complaints filed from January 1, 2014 - May 31, 2018 when 13.2% received this closing designation.
  • Thirteen percent of complaints were closed as "Abandoned" due to the complainant's failure to submit the HOA Supplemental Questionnaire.
  • Top 3 Counties for Complaints: Richland (53.2%), Horry (14.1%), Greenville (9.8%)