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The Official Web Site of the State of South Carolina

You can file a complaint and submit applications for licensing online. Filings you do not wish to make, or that are not available, online can be submitted via mail for processing.  

Department staff is available to assist with any questions at (800) 922-1594 (toll free in SC) or 803-734-4200 8:30 a.m. until 5 p.m. Monday through Friday, excluding State holidays. You can also email general questions to

SCDCA to Represent Consumer Interest in Palmetto Wastewater Reclamation, Inc. Filing - Public Hearings scheduled for November 8 and 9

Tue, 11/02/2021

COLUMBIA, S.C. - The South Carolina Department of Consumer Affairs (SCDCA) intervened to represent the interests of consumers as the Public Service Commission (PSC) evaluates a utility rate increase request filed by Palmetto Wastewater Reclamation, Inc. The company is looking to increase monthly sewer charges for customers in Richland county.

If approved, the charge for customers would take a 13.72% jump, no matter what type of housing they live in. Palmetto Wastewater Reclamation, Inc. says the rise in rates will cover system cost increases and investments in capital improvements, among other items. SCDCA's petition can be found here. For more information on the company's filing, click here.

Public hearings are scheduled on November 8 and 9. For a full schedule of hearing times, click here. If you are a customer of Palmetto Wastewater Reclamation, Inc. and are interested in testifying at any of the public hearing sessions, you must sign up by Friday, November 5 at 4 p.m. You can sign up to speak by calling (803) 896-5133 or emailing

The consumer advocate can intervene in utility ratemaking and serves to advocate for the interest of consumers, ie: those purchasing utility services for a personal, family or household purpose, before the PSC. The consumer advocate and SCDCA's advocacy division was originally established in 1978 to represent consumers at large before state and federal regulatory agencies. The advocacy division also has responsibilities with property and casualty insurance and worker's compensation insurance. The division also reviews rules and regulations proposed by state and federal agencies providing comments when deemed appropriate.


The South Carolina Department of Consumer Affairs aims to protect consumers from inequities in the marketplace through advocacy, complaint mediation, enforcement and education. To file a complaint or get information on consumer issues, visit or call toll-free in SC: 1 (800) 922-1594.